Customer Service Contact Information:
1348 Mims Road,
Rockwall, TX 75032
Unsolicited Customer Reviews (Published with Customer's Permission):
Easy to order from you, item received as promised, works well. You folks are good to do business with.
Lorraine (University Park, FL)
Just wanted to take a second to say thanks a bunch for bringing our Hoover upright back to life. The hose was degrading & we had a broken clip that allows the cord to be wrapped. Let's just say using the vacuum was sucking & not in a good way. I was quickly advised online for the correct parts & received them quickly. It's like a new machine again!!
Andy (Calgary, AB)
I'm happy; you made my life better.
Colleen (Denver, CO)
Today is the 24th, and I got all of the parts; that was fast. The Oreck is working fine. Thank you for the correct parts and fast service.
Ron (Butler, TN)
Thank you for a simple effective online shop. I live in Australia and it was cheaper, and I suspect it will be faster to buy a new belt for my vacuum from you than try to find one downunder.
Corinne (Normanville, South Australia)
You all did great we got the parts and my wife couldn't be happier! Thank you for sending them in such a timely manner!
Ken (Marion, OH)
My second order with you for a small part, good service and selection. Thank you!
Robert (Hudson, FL)
Thank you! parts are perfect! I will tell everyone I know to order from you!
Sandi (Downingtown, PA)
My order was perfect! I now feel like I have a new vacuum cleaner.....Thanks so much!
Shirley (Washington, GA)
I just wanted to thank you for such great customer service. I had ordered a new charger and then a battery, and then realized the charger you first sent just wasn't working, so you sent a new one for free. That fixed the problem. I appreciate your immediate response to all my inquiries in getting my vacuum back to working order.
Barbara (Boulder, CO)
Part was perfect, customer service exceptional, and time to receive was in line.
Marie (Charlotte, NC)
I have received my first order from you and I am pleased with every aspect of getting it. The order desk was very helpful, the shipment came in a timely manner and packaged so the contents were protected from potential damage, & everything I ordered and confirmed to be in stock were received. Can't get much better than that, well maybe gift wrapped next time!!!
Jim (V+Castro Valley, CA)
I am writing to let you know that the parts I ordered arrived here at my home in New Zealand today. Everything was in order and the new motor has been installed and is working fine. I am very impressed with the service your company has provided in this case and the prompt replies to my questions. I look forward to dealing with you in the future and will be sure to recommend your company to friends. Thanks once again for your help with this matter.
Barry (Auckland, New Zealand)
My order showed up on the 23rd; all parts were correct and I am very happy. I am now a customer for future vacuum parts. Thank you VacPartsWarehouse.
Wayne (Winnipeg, MB)
WOW! That is amazingly quick. Thanks a lot..
Richard (Howell, MI)
Thank you very much for your prompt response, as well as sending me a replacement. Your company is true to the testimonies on your website: quick response to resolving issues, and overall great customer service! Thank you again.
Qiu (Burnaby, BC)
We received the part we ordered today, and are very pleased with the service we received. Thanks very much for such a pleasant experience.
Jim and Joanne (Lockhart, TX)
I think most people say the vacuum won't work and throw it out! We like to figure out what is wrong, get parts, and fix it! Thanks for your website and service!!!!!
Lynn (Manhattan Beach, CA)
Hello, I would like to thank-you for your prompt delivery service of my vacuum bag order. Also both bags fit our 2 vacuums. Very pleased with the outcome. Will be looking forward to ordering from your company when all our bags are empty. Thank-you so much.
Teresa (Newport, RI)
I received my motor this afternoon and I was pleasant surprised that I did not have to pay any extra.
I installed the motor and is working fine. I will definitely do business with you again and I will recommend to others. Thank you very much.
Bruno (Aurora, ON)
My order arrived yesterday and it was really a pleasure doing business with you. The part was as described, cost less than anywhere else on line, fit my vacuum, shipped free, and arrived when it was expected. Thanks and regards
Betty (Los Angeles, CA)
The parts were just right and my vacuum is working. I appreciate your service. The web site with pictures and specific diagrams was especially helpful. I will definitely use your business again.
Karen (Arlington, WA)
I really appreciate the expedited shipping, I ordered the part on December 30, 2012, despite the holiday, I received my nozzle on January 2, 2013. I was so surprised that the item was shipped so quickly. I have added Vac Parts as a favorite in the event that I would need additional parts. Kudos to Vac part for the expedited service. I would recommend the site. Thanks again, have a wonderful and blessed New Year.
Joyce (Moontownship, PA)
I received the part - it is perfect. Thank you for good & fast service. Your site does a wonderful job. It was easy to identify the part I needed, easy to order and fast shipping.
Jeanine (Schofield, WI)
Received my order in excellent condition. Thank you.
Dennis (Ocean Park, WA)
I am IMPRESSED with your service at VacPartsWarehouse! I used the website to make an inquiry about a part for my Bissell vac at 5:43pm and received a reply at 6:18 AM Christmas Eve! The reply included a quick link to the part I needed. The website made ordering easy and I will use vacpartswarehouse again! Merry Christmas to all and to all, "Thank You"!
Tony (Redding, California)
Many thanks, glad I found your business! Will do more in future.
Andrew (Houston, TX)
I finally received my replacement order and I thank you for your service and consideration. I am impressed with your customer satisfaction policy. Not many companies would be as obliging. I definitely would recommend your services to friends and relatives. Thank you again and merry Christmas!
Syl (West Islip, NY)
Just a short note to thank you for the prompt manner in which you handled my order. I received my order today and all is great. Merry Christmas!
Natalio (Laredo, TX)
Just wanted to drop a line with a "Bravo" to you. 24 hours and 19 minutes from time of order till the product was sitting on my door step! Very quick! Thank you.
Bill (Cedar Lake, IN)
WOW!! I just ordered a shampooer part on the 23rd and it has arrived already. That is wonderful service.
Christine (Marcellus, NY)
Purchased a new beater brush assy. and now the vac. is like new again! Price was right, and came sooner than expected as well! Thank you so much!
William (Dunmore, PA)
Thank you! Thank you! Your speedy and dependent service is to be commended. Your product was easy to locate within your directory and the ordering process was without hassle. The product came today and immediately was put into service. We had been looking qute sometime to replace the dryrotten hose, but did not know where to go to order the needed part. Everything is back in proper running condition.
Clarence (Surry, VA)
Just wanted to say thank you for outstanding service. Your diagrams make identifying the needed parts foolproof. The parts fit and work perfectly. Shipping was superfast. Thanks for all your help in getting my vacuum up and running again.
Susan / David (Red Bluff, CA)
Thank you, received yesterday, installed and working great. Happy Thanksgiving!
Mark (Fremont, CA)
Thanks again for getting me the right part, fast response and great customer service!
Joseph (Pilot Point, TX)
This is to confirm what so many others have already said. Your pricing policy is great.... but your attention to customer service is to be applauded. I especially want to congratulate Trish on her commitment to providing what has proven to be the best service I have ever received from an on-line purchase. However; regardless of how committed a person may be.... their efforts can only be effective if the policy of the organization they work for is committed as well. Vac Parts Warehouse has proven to me that they are indeed committed to providing the best possible buying experience for their customers; even when doing so cost them money out of their own pocket.
Trish, you and your company have earned my respect and loyalty.... you will be my go-to guys for floor care products.
Tony (Scotland Neck, NC)
Thank you! and by the way you have great customer service.
David (New Carlisle, OH)
Wow, I was not expecting such great response...thank you very much!!!!! Will continue to deal with you!
Susan (Pismo Beach, CA)
Just what I needed at a good price; received today 11/ 1/12. Will use VPW again. Thanks!
Paul (Bessemer, AL)
The gentlemen who just called me was very professional and extremely helpful. Sorry to be a pill, but that customer service measure means all of the difference in the world. Thanks again!
Matthew (Marlborough, MA)
Thank you so much for the fast response. It's a pleasure to do business with a company that responds so well to a customer's needs...
Bob (Reedsville, OH)
Thanks Royce! I called Hoover direct and they could not help. You have made me a customer for life..
Matt (Las Vegas, NV)
Just wanted to let you guys know, I did receive my brushes and thank you for the fast response. I do appreciate it. Great service.
Carlos (Las Cruces, NM)
I received my order on Saturday Oct. 13th, and was pleased with the completeness of the order and the rapid service! Thank you for a super order!
Marvin (Ocala, FL)
I just want you to know that your site was a great help and when I did speak with someone they were very polite and helpful. I will recommend your site to others and I definitely will keep you in my address book. Thank you again.
Linda (Browns Mills, NJ)
Thank you so much for your incredible service! I will never purchase my vacuum parts from any other source again. Customer Service is incredible. I have been searching for the correct filter for my vacuum for over a year and finally Vac Parts Warehouse helped me! Thank you so very much. Will tell everyone I know where to shop for their vacuum part needs. The one and only Vac Parts Warehouse.com.
Ellen (Grand Junction, CO)
Just Wanted To Say Thank You For Prompt Attention To My Order! It Came In Yesterday And It Works Perfectly!!!! I Am So Glad I Decided To Order The Part Through Your Company Versus Going Out In Traffic, Using Gas, And Possibly Dealing With An Employee At A Store That May Not Want To Be Working That Day! Terrific Way To Get My Carpet Cleaner Back To Work! A loyal customer,
Barbara (Homosassa, FL)
I just wanted to send a note to say thank you. Good customer service can be hard to come by these days. Vac Parts has an asset in Trish. She went the extra mile to find out what the problem was and to correct it. In addition, she kept me informed during the full process of what was happening. It was her assistance that would make me want to purchase from Vac Parts again. Thank you Trish and thank you Vac Parts.
Barbara (Festus, MO)
Thank You Very Much for Your help. Your response was fast and your customer service is excellent. I will recommend your company to others.
Sean (Laurel, MD)
First let me thank you for the most awesome customer service today! With the help of a friend I was able to put the part in correctly! You folks are great!!! My best regards to you all.
Jack (Sun City West, AZ)
I want to say thank you for the instruction for putting my new foot pedal in Place. It now makes my vacuum work like new. Thanks to Stan in Customer Service.
Harriette (Aurora, CO)
The power unit I ordered was exactly what I received and was exactly what I expected. The fit was perfect and the power is excellent. This is the second (or maybe third) time I have ordered from VacPartsWarehouse and both times I've received my parts timely.
Clark (Harbor City, CA)
Just wanted to say THANK YOU!! I received my part today, and installed it by myself with ease..will do later business with yall....Thank you so very much!
David and Danielle (Mcloud, OK)
Wow! I can't beleive how fast that was! I wish I had found you folks last year when my hoover needed a new powerhead!
Craig (Coventry, RI)
Thank you for your outstanding service and your exceptional prices! I saved having to buy a new Oreck hand vac as I simply had to replace the broken parts through your company.
Diane (Phoenix, AZ)
I ordered the part on Monday, and to my delight, it came that very Friday. I didn't even know what the piece was called. The drawings helped so much! The price was fabulous, as well. I would recommend your company to anyone! I am your NUMBER ONE fan!
Pam (McMinnville, TN)
You guys are almost tooo.... good!!!
Spencer (Tucson, AZ)
Thank you very much for your kindness, and excellent service! It is truly a pleasure doing business with your company, and I will continue to do so!
Mike (Midland, TX)
I couldn't be more pleased with your service. The parts I ordered were better than the originals. When I need parts again Ill be ordering from you.
David (Parksville, British Columbia, Canada)
After receiving my Hoover belt for my power nozzle, I was thinking I have received a wrong part. You guys are professional!
It started from talking to the customer service lady on the phone to your email responses.
I did try the trick and it worked, You are an expert!
Kim (New York, NY)
I just received a replacement hose to probably a 10 year old Hoover vacuum, which I hadnt been able to find in the past. I just wanted to say that I was very pleased when I took it out of the envelope as almost immediately, felt the difference in the weight of the unit. The problem I had with the original hose was that the entire middle of it had collapsed due to thin and lightweight plastic used, inhibiting the suction. The replacement hose which I got from VacPartsWearhouse was significantly heavier duty and more solid. It was a pleasurable experience from the initial search to the product I received today.Thanks a lot.
Adam (Hoboken, NJ)
I like the way you do business, very professional, attention to detail and prompt.
Keep it up, I hope you are starting a trend.
Evelyn (Lincoln, NE)
Just wanted to let you know how very pleased I am with your speedy and efficient service. There are very few companies that give you this
kind of service.
Barbara (Cincinnati, OH)
Wow. Thanks so much for taking care of us; great customer service.
Leslie (Gahanna, OH)
I received the parts I ordered in a few days. It was a pleasure dealing with your company, and you have an easy website to navigate.Thanks,
Charles (West Islip, NY)
Wow! Thank you so much for the shipping information. You guys go the extra mile and I really appreciate it. Good job!
Carol (Costa Mesa, CA)
I received the part! And it fits!!! A different color, but who cares. I'm thrilled that it works and there is no more cord laying at the bottom of the closet. Thank you so much
for sending the correct part the first time. I wish the last online store was able to do so..........they dragged me out for seven weeks, saying that the part was out of stock, then finally said that the part was not available. Should I need any vacuum related parts in the future, I will definitely buy through you. Kudos to you!!! Thanks again for all of your help! Best regards,
Joseph (Orange, CA)
Thank you for your help. This is the best customer service I have ever received from shopping over the internet. Thanks again,
Julie (Freeland, MI)
Hi, I emailed you guys couple days ago regarding the belt is too tight for the Hoover 3755. After following the suggestion you left in the voice mail message, it works perfectly now. So I would like to take the time to write back to thank you for your great customer support. Cheers,
Carol (Burnaby, BC, Canada)
Thank you Trish. And thank you for your persistence in making sure that I will finally get the correct part. Throughout all of this you have provided excellent customer service, communicating through phone and email at every step of the process. Please let your supervisor know that they are lucky to have you on the team!
Donna (Toronto, ON, Canada)
Just a note to let you know how my thoughts of this transaction. I have a backpack vacuum that I'm using for residential use. Our carpet pile is higher than the commercial type the tools were intended for, making it difficult to use. Doing some research I figured a power nozzle attachment adapted to the backpack would do the trick. Well let me tell you, hooking the power nozzle to my backpack worked out perfect. You can't believe the amount of dirt extracted from the carpets not to mention how easy it is vacuuming with the backpack. Your service rep. Lisa was more than helpful in filling my needs. It arrived yesterday a full three business days ahead of the estimated delivery date.
Your service was outstanding, I can't express enough just how pleased I am with this entire transaction. Your web site is bookmarked for future use.
Lee (Newark, DE)
I didn't think that I would be able to find a relay for my 25+ year old Hoover central vac, and if I did, it would cost me an arm and a leg. I sure was surprised whenever Vac Parts Warehouse had the part, and at a reasonable price. After placing my order, I received it the next day. Although it was a little different, it wasn't hard at all to transpose the wires from the old relay onto the new one, which brought my vac roaring back to life. Can't say enough good things about my dealings with this company. Don't shop anywhere else. Their prices and shipping can't be beat.
William (Lake Lynn, PA )
Just wanted to let you know that your service is exceptional. I received my parts sooner than expected and everything was correct. I will defintely be doing business with you from now on and will recommend you. Thanks again,
Debbie (Augusta, NJ)
Absolutely perfect transaction!! Very well packaged! Will do business with again! Thanks!!!!
Norm (Huntsville, AL)
Thank you for delivering SOOooo quickly. The tracking stated it may take until the 17th of this month, and I am having fun 5 days earlier!!! Thank you for bringing me joy!!! Happy Mother's Day to ya, too!!!!
Lelan (Los Angeles, CA)
Hi everyone! My order of a roller belt arrived today and I am so thrilled. I live on a fixed income and have not been able to afford to fix my vacuum for too long. Thank you for getting my part here sooo fast and helping me find the right one when no one else could. Also thank you for helping me to keep my vacuum out of the landfill by offering affordable parts instead of pushing for people to buy new vacuums! I am a very concientious consumer and care very much about our planets health along with that of my family. BTW, the part came 5 days ahead of your predicted schedule! YAY!
Melissa (Nunda, NY)
Thank you for your quick response and great service. I appreciate it and will recommend you to anyone looking for vac parts.
Dave (Fort Myers, FL )
You guys are the best - my orders have been quickly and accurately filled, and the items arrive in pristine condition. Much thanks!
Tresa (California City, CA)
Thank you so much for the super quick response to my email and the information regarding my order. I am thrilled that it was processed and shipped so fast.
Good to know that you are a reliable online company who provides great prices and service to your customers. I will be happy to recommend you.
Betty (West Milford, NJ)
I want to complement you folks on a fine web site. It is the most user-friendly site that I believe that I have ever used.
George (Oak Hill, VA)
This motor was a perfect fit and easy to install. No problems. Part was delivered in a week. couldn't be happier!
Paul (Philadelphia, PA)
Thanks very much for the help. You went above and beyond the normal salesperson! Thanks for following up!
Betsy (Gary, IN)
Thank you for the quick turn-around on my request. I have bookmarked your web site and will consider your suggestion. Also, this web site is definitely the easiest I have ever accessed!!!!!!
Awesome customer service ! Professional, courteous and quick response. I will recommend And bookmark this site.
Cliff (Lanoka Harbor, NJ)
The person I spoke with was pleasant and knowledgeable and was able to trace the replacement part I needed from an older Hoover model that is no longer made to the same part for a different model that would work for us.
Julie (Boulder, CO)
I just want to compliment you on your excellent service and your excellent tracking! It was a pleasure to finally do business with a reliable company!
Deborah (Virginia Beach, VA)
Thank you for your help, I have it back together. When I need parts, you will be my first call. Thanks again.
Michael (Clarkston, GA)
THANK YOU so very much for your excellent service! It has been such a pleasure dealing with you. I am especially pleased since you were successful in having the part I needed available.
Thank you so much for the speedy delivery of my Little Green Machine part. It was
a pleasure doing business with you, and I'm sure I'll be ordering from you again.
Katie (Elkridge, MD)
Thanks to the Customer Service Team at Vac Parts Warehouse. I'll definitely order any parts I need in the future from you. The quality of an organization really shows in how problems are handled, and I really appreciate the great service.
Richard (Murrysville, PA)
This was my first order with vacpartswarehouse.com. Thank you for the quick delivery of my filter, which I had just ordered on 1/29/12! I received it in today's mail. I will definitely use your company for any future replacement parts needs, & will refer your company to my friends.
June (Duluth, MN)
I needed a filter and chose Vac Parts because the price was unbeatable. The difference the filter made is unbelievable, my Hoover is brand new again. My suggestion to other customers, if you think you can go a little longer on your old filter, your wrong. Change it and see the difference. You can't have a great machine without Vac Parts as your backup.
Gloria (Carbondale, PA)
Golly Lisa, you sure know your products and appreciate your follow-up call. I have to share your Website and Customer Service with others -- fantastic. Wish I had found your company Website sooner.
Robert (Williamsport, PA)
Thanks so much and thanks for having the best price on the net. Your site took me a little time to come up in my searches but you had everyone's price beat by about 10.00.
Jamie (Conover, NC)
I've really appreciated your level of services through this process. Thank you!
Rachael (Calgary, AB)
Stan, You are a legend. Have ordered it and you saved me $30 by ordering it from US...
Nicky (Robina Town Centre, Queensland, Australia)
Your company truly understands the meaning of World Class Customer Service. Bravo. Well done. I teach business courses at Northwood University in Midland Michigan. Your company will most certainly be used as an example of what good service should represent.
Joe (Midland, MI)
Hi! thank you for the notice about my order! I almost threw out my oreck until a friend showed me your web site for the new parts! IM VERY thankful! Thank you sooo much for existing! Happy New Year to you and the whole team! Sincerely!
Sharon (Medford, MA)
I have received my replacement handle today. Thankyou for stocking such an obscure part and delivering it half way round the world so very quickly. My Electrolux Vac has avoided the bin, and is now set for many more years service ! Many thanks, top marks
Ian (Derby, Derbyshire, United Kingdom)
Incredible! I finally found a straightforward website for searching for parts. Two vacuums, three different parts, 20 mintues, paid and on order. This usually takes over an hour anywhere else I went searching, just to come up confused and empty handed. You're welcome for my business, I'm definitely bookmarking this site!
Thor (Yorkton, SK)
Thank you for your help. You were more helpful than the Wal-mart store manager. I tried to ask them about the filter for the 13H8 Vac and all they could say is "what is the part #" and they don't carry it. Once again, thanks for your help.
Brenda (McAllan, TX)
Thank you for you assistance in making me a happy customer. I will be doing business with you again as well as refer your company to a lot of other people, not only just here in Ohio but wherever I may travel.
Marvin (Cleveland, OH)
YOU are my Superhero! Thanks so much :-)
Barb (Bethesda, MD)
Thank you again for your kind and wonderful customer service. Something you don't see a whole lot of these days.
The package arrived today - it was perfect - you all run a wonderfully efficient organization!
Judith (New York, NY)
Thanks for your help, I love your site... you guys are great!
Tami (Chantilly, VA)
Thanks so much for having the parts I needed. You people are tops. Will tell my friends and family about your site.
Judith (Stoystown, PA)
Thank You for a wonderful shopping experience. My wife found the parts so quickly for our vacuum cleaner(s) that I had to double check to make sure she had the correct parts.
She was spot on. You are what other web sites aspire to be. We shall return.
Ed (Fallston, MD)
I would like to thank you all so much for the wonderful service. Ordered my part Tuesday and got in in the mail Friday. Your website is so easy to navigate I recommend this site to anyone. Your staff was very efficient and friendly too!
Rick (Columbus, OH)
Thanks so much for your email. You've made me feel better now. Thanks again. Great to know there is someone to ask when you have a question.
Nancy (Newmarket, ON)
Thanks, you people are good, and quick.
Jack (Shawnee, KS)
Just want to say that it was awesome how easy and painless it was finding,
ordering and receiving from your company. Thank you very much and I'll be ordering again when I need something.
Mike (Raleigh, NC)
The communication after I purchased the part was excellent and the part arrived quickly..... and the best part is..... it was what I needed to get the vacuum to work again!!!
Thank you very much. I will most definitely do business with you again.
John (Liverpool, NY)
I am writing to advise you I got great customer service from Karen in your department. I had ordered parts on line myself.
As I held my broken plate in my hand, she pulled up the picture and we went over my description to her.
Corner by corner and in between, every inch and shape of the design. I was a tough customer. She spent so much time with me. She ended my concerns.
Mary (Murfreesboro, TN)
Thanks. My experience with your company has been excellent, and your customer service is exceptional.
William (Evans, GA)
I've never dealt with a company that actually tried to help. Its so nice of all of you to respond so soon and help me with the ID of the Vac.
KUDOS to you and other customer reps.
Ken (Panama city, FL)
I would just like to thank everyone that was involved with processing my order. The part arrived in a timely manner, even sooner than I had expected, it was the correct part and the whole process was smooth from ordering through processing to delivery. The vacuum is back in full working condition thanks to you all at VacPartsWarehouse.
Paul (Buckley, WA)
Thank you very much for the quick response and the excellent customer service.
Fred (NS, Canada)
Hi Stan, Thank you so much for responding and responding so quickly!
Paul (Brookville, PA)
Hi Trish, I received the correct Battery for my Shark Sweeper. Thank You for all your hard work in getting the correct one to me. Thanks again!
Bob (Mesquite, NV)
Thank you Stan, you took the time to explain how the brush block functioned and you solved my problem. I have two aging Hoover products and when I need a part Vac Parts will get my call. Again, thanks Stan for your help.
Gary (York, SC)
Thank you for sending the picture of the motor. It is the one I need. I will be placing the order today. Thank you for the great service.
Tom (Dayton, OH)
Thank you so much! I recently called and ordered a simple inexpensive switch. Locating this switch turned out to be more difficult than expected. However, your company personnel really persisted without any input from me, kept me informed & soon the correct part showed up at my door. It was not a large order but your efforts have EXCEEDED EXPECTATION.
I just wanted you to know I've been in the service industry 39 years & I am very impressed. Kudos to your employees.
Jewel (Blackshear, GA)
GOT MY ORDER TODAY AND I'M VERY MUCH PLEASED,THANK YOU. I WILL ORDER FROM YOUR COMPANY AGAIN IN THE FUTURE.
Gregory (Woodburn, IN)
Thank you for finding my correct vac. filter. I really appreciate the help!!!!
Beth (Springfield, MA)
I just wanted to write and say what a great website you have! I have spent so much time elsewhere looking for these parts and could not find what I needed. Even on the direct Hoover website I could not find anything about the vaccum I have. I really appreciate how easily I was able to find the model of my vacuum and then the parts that I needed. Again, I just wish to express how great your website is organized and how happy I am that it was so easy to order from you! If I ever need more parts I know where to look first.
Katharine (Manassas, VA)
Thank you, Lisa. I am very impressed with the speed in which you responded. I've ordered the part about which I inquired in addition to several others. Please feel free to pass this along to your supervisor in recognition of your excellent service. Your company will now be my first stop for parts in the future.
Jack (Hermitage, TN)
Thanks again for the great and fast service.
Patricia (Fife Lake, MI)
I greatly appreciate the prompt and professional service I received from VacPartsWarehouse representatives.
James (Monroe, GA)
Thanks Karen, your are a great representative for VacParts Warehouse.
Wanted to relate that to your Supervisor, you were very helpful and informative.
Thanks, you were very pleasant, very helpful, much appreciated!
Sally (Port Deposit, MD)
Thank you VERY much for the great customer service. Despite the initial frustration I had trying to contact someone, sometimes it isn't the problem it is how the problem was resolved that people remember. I will definately use Vac Parts Warehouse again.
Rebecca (Enterprise, AL)
Thank you for your attention on this. I have the package now. Unfortunately, I never received the notice of attemt to deliver.
You guys are great! I love the full schematic with every part available on your web site.
Keep up the good work!
Matt (Columbia, MD)
Thank you for the information and for answering my question quickly. Not so much with some other companies if they answer at all. Have a blessed day.
Barbara (Heath, OH)
I can't believe how fast these belts made it to Alaska!
I placed this order 6/8/11 and they were probably mailed USPS on Thursday or Friday. I received them on Monday 6/13/11. The new belt was on my Bissell that afternoon.
Thank you, thank you for your speedy service,
Alice (Juneau, AK)
I wanted to let you know that my order was received yesterday! I am extremely satisfied with your service and quality of parts...this has been a great experience and I will recommend your company to all my friends!
Jeff (Mason, OH)
Thank you very much, I bought it from your store. This is the kind of customer service that I like. Far to many times these days that people are becoming less and less attentive to persons needs when buying something, things have become very bad for customer service, but your exceptional attentivness is going to serve your company well......great job.
I wish to take this opportunity to complement you on your trained personnel, especially a man named John that was on duty this May 30 Memorial Day afternoon. I had received order number ------ Eureka "U" Belt and when I went to install the new belt found it to be 3 1/2 inch shorter than the broken one. Not finding that much stretch, my first thought was this is for another model. A phone call to your helpline I was surprised to find my phone call answered by a human being named "John" . After verifying indeed the part that you sent was the correct part for my model, he was most helpful in explaining the hot water treatment to stretch and install.
I thank you for having such knowledgeable personnel in your employ, and working on this holiday.
George (Anaheim, CA)
Thank you for your prompt reply.
Followed your suggestions, found functioning spray hose. Dismantled spray tips and although they did not seem clogged at all, after light cleaning making sure they blew clear unit started to work fine again.
Either the clog was more serious than apparent or solenoid is starting to fail and for some reason it "unstuck".
Thank you for your precise and usefull support ... it's what in so many cases makes a product different than others ... good post sales support.
Lilian and Miguel
I just wanted to let you know that the part arrived this afternoon. Thank you for carrying it and getting it out to me quickly. I am very pleased with your customer service -- your responses to my inquiries were immediate and thorough. I will recommend your company with complete confidence. Please feel free to use my comments and recommendations in your website. Thank you again for helping me save my steam cleaner!
Leslie (Peekskill, NY)
Shipment received today at 4PM via USPostal Service. Great service. Very prompt and courteous staff. Thanks
Jim (Windsor, CT)
Thank you very much for the information. I have placed my order and will mail the other part back today. Your business is very efficient; I would recommend it to any body.
Ron (Woodridge, IL)
I ordered a part for my Hoover carpet scrubber on 3/21. Thank you for the promptness of your service. It was a pleasure doing business with you.
Sandra (Boiling Springs, SC)
YES! That is the missing link, so to speak. That is the tank I ordered, so I will go ahead and place an order for the latch via the link you provided. Thank you for your knowledgeable response today. Its getting increasingly rare to find good customer service these days. Have a great weekend.
Don (Addison, IL)
Well, that ends the search, and I will search for material similar to what was on it, and see what I can do. I appreciate your help so much, and it's been a great service. It's nice to find a site, that will work with one, to solve problems. And I want to thank you heartily! If I find I have need of something in this line again, I will certainly come back to the same Parts Warehouse. And I will recommend it to anyone who is in need of parts.
I just wanted to take a minute and thank you for saving me tons of money by not having to buy a new vacuum cleaner. Over the last few years I have been forced into buying a new unit when the brush/roller failed on past vacuums. After finding your web site I ordered just the parts I needed to fix my old one, now it works great.
Thanks again for the savings;
Ron (Mt. Shasta, CA)
Hello Trish! I just wanted to let you know that I received my replacement part about a week or so ago and it works perfectly! I'm so happy I didn't have to get rid and replace my hand vac because you were able to find the correct replacement part. Thank you so much for helping me through this process and believe me it may seem like a little thing for $7 but it's a made a huge impact in my life.
Christopher (Gilbert, AZ)
Received my order today. Everything was perfect. Could not believe the price. I know this sounds corny but you saved me a couple of hundred dollars, not to mention put new life into an expensive vacuum. TKS!
Scott (Birsay, SK, Canada)
I just wanted to let you and your company know that I am very pleased with my order and the timely responses I received from the customer service reps. Your reps. kept in contact with the whole time until my order shipped even with the bad weather we had. I just wanted to let you know how I felt and I will / do plan on making you my main store for my further parts and other things as they come up. Thanks Again,
I just wanted to let you and your company know that I am very pleased with my order and the timely responses I received from the customer service reps. Your reps. kept in contact with the whole time until my order shipped even with the bad weather we had. I just wanted to let you know how I felt and I will / do plan on making you my main store for my further parts and other things as they come up.
Jason (Splendora, TX)
Just a note to tell how much I appreciate your web site. It was so easy to pick the parts I needed with the diagram you have and the parts were so easy to install. I have a new self confidence in Do-It-Yourself things now.
Peter (Melrose, MA)
The part was at my house when I arrived home yesterday. I've never had an email get a response to fast. Thank you for getting back with me. The part was perfect and everything is running great. I appreciate the fast service.
Deb (Largo, FL)
Thanks for the info. I received the parts. Great customer service. I'll shop with you again.
Andrew (Mooresville, NC)
This is the best company to deal with. Stan found me a handle, cloth bag, & beater brush for my Eureka, also lower & upper motor bearings for my Hoover. I was unable to locate these parts anywhere else. Your service is very much appreciated. Please keep me posted with any changes to your business address. You're very much appreciated.
Linda (Pt. Pleasant, PA)
- just want to tell you that this is the best website I've ever been to for vacuum parts! Easy to find the part I was looking for and so intuitive! Thanks!
Judy (King of Prussia, PA)
Thanks for your prompt reply. I am glad to tell you that today I received the package and that's exactly what I needed. It's a pleasure to deal with your company.
Morris (Kirkland, QC, Canada)
Your website is about as easy and intuitive to use as any I've ever used. Great job!
Dick (Oconomowoc, WI)
HURRAY!! The service rep at Lowes told me to get online to Bissell to try to find the replacement part. No luck--they didn't even have my model available, and I didn't really purchase it that long ago--maybe 3 years. So I kept trying, found you, and you are the best. Your homepage is exactly right when it said ..."in three clicks." I placed it in my favorites page, and will be sure to let my children know. I have also written down the pertinent information and am stopping back at Lowes after church to find the man, thank him, and pass on your website. I will need new roller pads soon and will be coming to you.
Viki (Portage, IN)
I would just like to say how impressed I am with your service and product. I recently ordered two parts for my Hoover Windtunnel vacuum. If I had taken the vacuum in to a shop for repair, it would have easily been a $60 bill. But, with using Vac Parts (the ease in identifying needed parts, ordering the parts, reasonable price and quick shipping) I was able to fix my vacuum myself in less than a week for only $15. Thanks so much for your great service and I will be certain to refer you to others in the future,
Gary (Amherst, NY)
Stan.....I really do appreciate your effort to help me solve my problem. Since you were kind enough to make this effort, I wanted you to know that I did finally get to talk to someone at Dirt Devil and was assured that the screws will be mailed to me right away. In this time of poor customer service, you are a breath of fresh air. You made my day. Again, thank you so much.
Hello Stan. Just wanted to let you know I received my parcel on Oct 13 2010 and everything seems to be in order. My sincere thanks to you for taking the time to help me. I look forward in doing business with you in the future if I ever need some parts. Sincerely,
Penelope (Montreal, QC, Canada)
Great service. Part ordered. Thanks
John (Cameron Park, CA)
Just A Quick Thank You For Your Promptness In Filling My Recent Order ! ! You Saved Us A Lot Time And Money . . .
Larry (Avondale, AZ)
Thank You for shipping my order out promptly. I recieved the new motor and installed it with no problems. My vac works like brand new again!
Steve (Hyde Park, NY)
(By Mail): Thank you customer service representative, John, for your courteous service over the phone!
Julie (Aberdeen, SD)
Thanks for the great service. It's good to know you can trust someone to send the correct parts at a fair price. The Fedex shipping only took 2 business days.
Gary (Spartanburg, SC)
Thank you!! you've been very helpful! I ordered 2 - I would definitely advise anyone to contact your company for parts and help! I'm thrilled!!! And such fast service!! Have a great w/e.
Liz (Stratford, CT)
I'm writing to say how happy I am with both my order and your prompt service. I know the actual quick shipping was FedEx, but for you to ship my order on the same day it was ordered was incredible. I will definitely keep your website among my favorites and order again whenever I need parts for any of my floor machines.
Judith (Freeport, ME)
I want to thank you for the part I received, It was exactly what I needed, and got it when you said I would. You will be hearing from me in the future,Thanks
Robert (Mesa, AZ)
Thanks so much to Customer Service for the quick response and efficient action. I was very impressed with your easy-to-navigate website and am even more impressed with customer care. I don't have a great deal of need for your products, but will definitely shop here whenever I do and will also recommend you to my friends.
Mitchell (Irvine, CA)
Hello I just want to thank you for your fast and complete service.
Daniel (Palmdale, CA)
I called your company and talked with the pleasant lady that answered the phone. I could not be sure on the website if I had picked the right part and she looked it up for me and assured me the part was correct. I am disabled and order everything on line or over the phone, this customer service person was easily the best customer service person I have talked with in a very long time. I have put your web address in my favorites, it will be the first contact for any parts I need.
Bill (Forest Lake, MN)
Thanks so much! there are few of us "old timers" who refuse to buy new stuff that is working almost as good as the new or better...as long as i can get replacement parts. your salesman-ship a glows; so unusual today and to get someone in the USA is even more refreshing!
Patty (Evanston, WY)
Just wanted to say thank you for the quick shipment and the correct part - hooray.!.
Lori (East Windsor, NJ)
Just wanted to let you know that my order arrived. I was surprised by how quickly you filled my order and got the parts to me. I spent a few hours rebuilding my Hoover vac and it runs better than ever. Happy days - no more grief from dealing with a broken vacuum cleaner. But the real story is how super it was in dealing with you folks on line - having parts in stock and shipping them so promptly... and at very fair pricing, I think. You folks do a great service and I will surely recommend you to friends and family. So Thanks very much, and when I've got time to rebuild my Eureka vac, I will be ordering again... and then my mother is asking if I can do the same for her machine.
Bob (Royal Oak, MI)
Just want to thank you for re-shipping the parts that my local post office lost. I got the parts today, installed them and the vacuum works great. I just wanted to thank you for doing that. I'll be using you in the future as well as I have a bunch of daughters and a bunch of vacuums, so thank you very much!
John (Jessup, MD)
Thank you very much for sending my recent order in a timely manner. I am very pleased and will recommend your company to others.
Sherry (Portales, NM)
Order was received 2/2 (placed 2/1). Thanks for excellent service.
Bob (Joplin, MO)
Thank you very much for your quick response. It is unusual today to get good service. We're happy with our Bissell vacuum and with such great service we are even happier. I have come to the conclusion that the Brush Roll does need to be changed and will go to your website and order one. Thank you again for the great service.
Jim (Meza, AZ)
Thanks for your help. VacParts got the order because of the fast and accurate service. Thanks again.
Jim (Atlanta, GA)
Received exactly what was needed and parts actually work. Many, many thanks.
Cliff (Newnan, GA)
Thanks for the fast service. I ordered a Bissell part on November 24th and it arrived on the 30th! That is speedy (three business days) - because it was over the Thanksgiving holidays! I will spread the word.
Pete (Pueblo West, CO)
In the all to often "you looked at it.. you bought it" world of on-line commerce, it is nice to see a company with a solid grasp on customer service. As you can tell by the tone of my first email, I was a bit skeptical. I will definitely use you in the future as well as suggest your company to anyone who needs parts. I really appreciate the help.
Mike (Portland, OR)
You have a great web site. I think prices and shipping costs are good. I have a couple of furniture stores located in malls and carpet constantly needs to be vaccumed and cleaned. Therefore my vaccums always
need parts. Iam glad I found you on aol search. I registered on your site with password, so I can order in future.
Richard (Lakewood, CA)
Thanks so much for your prompt handling.
Bill (Lewes, DE)
Thank you for your rapid delivery. Much appreciated!
Shiela (Severn, MD)
Thank you so much for your conscientious effort on my behalf! Is there someone at your location that I can forward this diligent attempt on your part to satisfy your customers that would help you out at your company? I would gladly do so, given all the trouble you had to go through to research my request. Best regards,
Doug (Greenlawn, NY)
The best service I have ever had for an internet order.
Robert (Goddard, KS)
I received my order in less than a week, I had been trying to get this part for over 2 months, finally reached someone at Hoover that gave me your web site. I will use and recommend you in the future for all parts that I need.
Thank you for you quick & efficient service!!
Sandra (Griffin, GA)
Got my parts today, thanks for all your help. Should I need parts after this I would be very happy to deal with you.
George (Kincheloe, MI)
Thanks for your help! This was for my Mother and she was a little confused re the part she needed. I have already ordered the filters she wanted from you. You guys are GREAT!
Laura (Elmwood Park, IL)
Thank you for the part. It is exactly what you said it is. What a great experience I had with your company. Excellent service, great price, great delivery time. Thanks again,
Rick (Berea, OH)
Thank you so much for your prompt action - what great customer service. I had searched in vain for this item and really appreciate your assistance.
Pat (Brimley, MI)
Hi-I got the part for the Bissell Vacuum today and it is CORRECT!! Thanks SO much for all of your help! Much appreciated!
Melissa (Chulavista, CA)
Thank you for really great service. The parts arrived way faster than I expected.
Peggi (Farmington, MN)
That is exactly what I needed. I have spent hours looking for that little part and thinking that it would be easier to buy a new vacuum rather than mess with this. But, it is ordered, so that is one more problem in my life taken care of (for now). Again, thank you for your help.
Marie (Birmingham, AL)
After a search via Google, I came across your site. Within seconds I found the part (the pump) I needed. But, the greatest part of my experience - on a Sunday, mind you, was the almost immediate response. I was amazed! I was informed that my needed part was in stock. Two more emails (due to my nature) lead me to placing my order with the company. Though I might never have to deal with them again, I certainly applaud the dedication!
John (Dracut, MA)
I just wanted to thank you. I called Bissell today, and they want me to send the power cord to them, then they will ship out a refurbished and updated model to me. It will be the same model, just updated with longer prongs to minimize the risk of future fires due to arcing between the pin connections. Once again THANKS for your honesty and help. I will use your store in the future, and send everyone I know to your site.
I received the A6 unit last night. Thank you again for your excellent service. I am impressed with how quickly my order was processed. It took only four days from order entering to receiving the item. And two of these days are Saturday and Sunday. I have never received anything from online ordering this quickly. The customer service department was also extraordinarily responsive in answering my questions.
Greg (River Hills, WI)
It is very rare that we receive such extended customer service these days. I just want to thank you for going that extra mile and I never thought I would be thanking someone not to charge me for an extra screw. In this day and age, quite often people charge for all the screws we ask for and we as the consumer have come to expect it. We will write this down in the book of wonders. Thanks again,
Mike (Genoa, IL)
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