How do I return an item?
Products may be returned for a refund if they are unopened or unused and are mailed within 7 days of their receipt date. If you change your mind or if you ordered the wrong product, it may also be returned once an RA (return authorization) Number has been obtained. All return freight is the responsibility of the buyer and all returns will be subject to a 25% re-stocking fee. We cannot accept items that have been opened or are in used condition. Please call 866-243-2721 to obtain a Return Authorization Number.
For manufacturers’ warranty information please call 866-243-2721 so that we can advise the most efficient way for you to make a warranty claim with a manufacturer. In some cases products will be directed to a local warranty center and in others, products may be sent directly to the manufacturer.
Please note that we will only refund shipping costs if the return is a result of our error, unless prior arrangements have been made with our customer service department.
Orders canceled prior to shipping will be subject to a 6% banking fee charge. This charge is what we incur for authorizing and refunding your credit card. If you refuse your package, there will be return shipping charge. UPS, FedEx and the U.S. Post Office charge us for returned items. You will be charged the original cost of shipping, (even if you received free shipping), plus the cost of return shipping. The cost of return shipping will be waived if we sent the wrong product or made an error on your order.
Shipping Damage or Defective Item: If your product is damaged in shipping or defective upon arrival, we will replace the product at no charge.
Please Note: Due to the cost of shipping to destinations outside the contiguous 48 United States, we will not assume responsibility for the shipping costs involved in replacing defective merchandise from these locations.